At Zylvan.xyz, we are committed to providing our customers with the best shopping experience possible. However, we understand that there may be instances when a return is necessary. To ensure transparency and clarity, we have established the following return policy. Please take the time to review the guidelines below, which outline our procedures for returns, exchanges, and refunds.

1. General Return Policy

We strive to provide high-quality products, but we understand that sometimes a product may not meet your expectations. In such cases, we are happy to accept returns within 30 days of purchase. Returns can be made for items that are in their original condition, unused, and with all original packaging intact.

• The product should not show any signs of wear, use, or alteration.
• Products must be returned in their original packaging with all accessories, instructions, and tags included.
• For items such as electronics, beauty products, or personal care items, please check the specific guidelines mentioned below.

2. How to Initiate a Return

To initiate a return, follow these simple steps:

• Visit our website at zylvan.xyz and navigate to the “Returns” section in your account dashboard.
• Alternatively, you can contact our customer service team via email or phone.
• Provide your order number, the item(s) you wish to return, and the reason for your return.
• Once your return request is approved, you will receive a return authorization number (RAN) along with further instructions.

3. Conditions for Returns

For a return to be processed, the following conditions must be met:

• Item Condition: The item must be unused, unwashed, and in the same condition as when it was received. Items that have been used or damaged by the customer will not be eligible for return.
• Original Packaging: Items should be returned in their original packaging. If the packaging is missing or damaged, the return may be denied or subject to a restocking fee.
• Proof of Purchase: A receipt, order number, or proof of purchase is required for all returns. This helps us verify the transaction and process your return efficiently.
• Timeframe: Returns must be made within 30 days of the purchase date. Any returns made after this period will not be accepted, unless specified by a manufacturer warranty or specific product conditions.

4. Non-Returnable Items

While we want to accommodate our customers as best as we can, certain items are non-returnable due to hygiene or safety reasons. These include:

• Personal Care Products: Items such as cosmetics, skincare products, and fragrances that have been opened.
• Gift Cards: Gift cards cannot be returned or refunded.
• Sale Items: Clearance and discounted items may not be eligible for return. Please check the product description for any exceptions.
• Custom or Personalized Items: Items that are customized, personalized, or made to order are not eligible for return unless they are defective or damaged.

5. Exchanges

If you wish to exchange an item, you can do so within the return window, provided the item is in its original condition. Exchanges are subject to availability and may incur additional charges if there is a price difference between the item being returned and the replacement item.

To process an exchange:

• Initiate a return as outlined above.
• Once the return is approved, you can place a new order for the replacement item. If the replacement item is of a different value, you will need to pay the difference or will be refunded the difference if the new item is of lesser value.
• The original item must be returned before the exchange item is shipped.

6. Refunds

Once a return is approved, a refund will be processed according to the original payment method. Please note that the time it takes to receive a refund may vary based on the payment method and processing times of your financial institution.

Refunds will be issued for the following:

• Full Refund: If the return meets the conditions outlined above, you will receive a full refund of the purchase price.
• Partial Refund: If the returned item is not in its original condition, shows signs of use, or is missing packaging or accessories, a partial refund may be issued.
• Restocking Fees: In some cases, a restocking fee may apply. This fee is usually charged for returned items that are missing packaging, have been opened, or are returned outside the return window.

7. Return Shipping Costs

Unless the return is due to a defect, damage, or error on our part, customers will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your returned item reaches us.

• If the return is a result of an error by Zylvan.xyz (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
• For exchanges, customers are responsible for shipping the returned item back to us, and the new item will be shipped to the customer at no additional cost.

8. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will work to resolve the issue by providing a replacement, repair, or refund, depending on the severity of the damage or defect.

To report a damaged or defective item:

• Contact our customer service team within 7 days of receiving the item.
• Provide photos of the damage or defect to help us assess the issue.
• If applicable, we will issue a return authorization and cover the return shipping costs for the damaged item.

9. Order Cancellations

Orders can be canceled within 24 hours of purchase. Once an order has been processed or shipped, cancellations will not be accepted, but you can return the item according to our standard return policy.

To cancel an order:

• Log into your account on zylvan.xyz and check the status of your order.
• If the order has not been processed or shipped, you can cancel it through the account dashboard or contact our customer service team.
• If the order has already been shipped, you will need to follow the return process once you receive the item.

10. International Returns

For customers outside of our domestic shipping region, international returns are accepted, but the process may be slightly different. Customers are responsible for all return shipping fees and customs charges associated with returning items internationally.

• We recommend contacting customer service for specific instructions if you are located outside our main shipping region.
• Any international returns should be made through a traceable and insured shipping method to ensure safe delivery.

11. Return Policy Changes

Zylvan.xyz reserves the right to update or change this return policy at any time. Any changes to the policy will be posted on this page with the revised date. It is the customer’s responsibility to review this policy regularly to stay informed about any updates.

12. Contact Us

If you have any questions or need further assistance with our return policy, please don’t hesitate to reach out to our customer support team:

• Email: admin@zylvan.xyz

  Address: 411 S Larkin Ave Building A, Joliet, IL 60436, United States

  Phone: +18157681354

Thank you for choosing Zylvan.xyz. We appreciate your business and look forward to serving you again in the future!